COVID-19 Updates: On-site and virtual services are available. For the latest news, click here.

COVID-19 Information

Last updated: May 12th, 2021

On April 16th, the Government of Ontario announced a two-week extension of the province’s state of emergency order, as well as new restrictions to help slow the spread of COVID-19 variants. This announcement does not impact any of the healthcare services we currently offer on-site at Medcan.

Your health and safety continues to be our number one priority. Since the start of the pandemic, we have implemented enhanced safety measures to ensure a healthy environment for our clients and staff members.

Read on to discover which services are currently available on-site at Medcan. You can also check out our COVID-19 Vaccine Updates section for the latest information on vaccine distribution.

  • Annual Health Assessments. We will continue to limit the daily number of on-site Assessments to help manage physical distancing restrictions.
  • Membership Services. Since the COVID-19 crisis began, our membership services have remained open 7 days a week, both on-site at Medcan and virtually. Below is a summary of our hours of operations:
  • Year-Round Care
    Monday to Friday
    7:00 a.m. – 7:00 p.m. (in-clinic)
    7:00 a.m. – 11:00 p.m. (virtual)
    Saturday
    8:30 a.m. – 5:00 p.m. (in-clinic)
    8:30 a.m. – 11:00 p.m. (virtual)
    Sunday
    12:00 p.m. – 8:00 p.m. (virtual)
  • M Care and Dedicated Care
    Monday to Friday
    7:00 a.m. – 6:00 p.m. (in-clinic/virtual)
    7:00 a.m. – 11:00 p.m. (virtual)
    Saturday
    8:30 a.m. – 5:00 p.m. (in-clinic)
    8:30 a.m. – 11:00 p.m. (virtual)
    Sunday
    12:00 p.m. – 8:00 p.m. (virtual)
  • *If you require care afterhours or on the weekend, our Year-Round Care team will be available to assist you.
  • Refine by Medcan. We are pleased to continue to offer a broad range of dermatology services at the Refine by Medcan clinic at 150 York. For more information, call 416.977.6502.
  • Sports Therapy and Rehabilitation. We continue to serve you on-site at Medcan with personal protective equipment (PPE) and physical distancing measures in place. For your convenience, virtual care options are available for chiropractic, physiotherapy, rehabilitation and chiropody services.
  • Personal training, group fitness and fitness coaching. To learn more about virtual Personal Fitness Training, or to book an appointment with one of our Chiropractors to see if you qualify for on-site training, please contact stephensalzmann@medcan.com.
  • Liver Health Assessments have resumed on-site.
  • Colonoscopy screenings have resumed on-site. Gastroscopies will not be performed at this time.
  • Asymptomatic PCR Testing is available on-site or in the comfort of your own home. For more information, call 416.350.3621.

If you’re not quite ready to visit our physical location, you’re welcome to book a virtual appointment instead for any of the following services:

  • Child and Youth Assessment/Paediatrics
  • Year-Round Care
  • Dedicated Care
  • M Care
  • Weight Management
  • Mental Health
  • Fitness
  • Nutrition
  • Genetics
  • Sports Therapy & Rehabilitation
  • Cosmetic Dermatology (Consultations only)
  • Travel

COVID-19 Vaccine Update

On May 5th, Medcan launched pre-registration for the COVID-19 vaccine as part of the Ontario COVID-19 Vaccine Rollout. We are eager to be a part of the vaccine solution for our clients and community and, if public health provides us with a supply, we intend to work with local authorities to support vaccination efforts.

Pre-registration allows us to gauge interest in COVID-19 vaccination at Medcan; it does not guarantee you an appointment booking. We are still uncertain if and when we will receive a vaccine supply from local health authorities


Frequently Asked Questions:

Evolving real-world Ontario data suggests that the risk of Vaccine-Induced Immune Thrombotic Thrombocytopenia (VITT) with the AstraZeneca (AZ) vaccine may be somewhat higher than originally suggested (1.7/100,000 compared to 1/100,000). For that reason, both Ontario and Alberta have paused the use of the AZ vaccine. Still, due to current wide-spread community infections at this time, the PHAC continues to recommend that the best vaccine for you is the first dose available to you—so long as you are willing to assume that risk.

In the coming weeks and months, the supply of mRNA vaccines (Pfizer and possibly Moderna) will be plentiful, meaning that those who have not yet received their first vaccine dose won’t have to assume the VITT risk associated with the AZ vaccine should they choose not to.

Due to concerns about the rare but serious side effect of VITT causing significant blood clots, many Canadian provinces are considering offering mRNA vaccines as second doses to those who received the AZ vaccine as their first shot. Studies are pending from the U.K. about taking an mRNA vaccine as second dose when the first dose was AZ. At this time, neither NACI nor the CDC have provided an official statement on this type of approach. The MAS team is currently awaiting the pending scientific data and medical recommendations from NACI and PHAC and will provide an update once a final recommendation is reached.

We are in contact with our partners at the Mid-West Toronto Ontario Health Team and Toronto Public Health but have not yet received specific information on when Medcan will receive a vaccine supply. Rest assured that we are advocating for our patients to receive vaccination as soon as they are eligible to do so based on the Ontario framework for vaccine distribution and developed guidelines.

Medcan will follow the eligibility criteria for primary care set by the Province of Ontario and Toronto Public Health. If we receive a vaccine supply, appointments will only be offered to individuals who meet the eligibility criteria. For a complete list of eligibility requirements specific to the City of Toronto, click here. For vaccine eligibility requirements specific to Ontario, click here. Because eligibility in Toronto varies depending on which part of the city you live in, we encourage you to check in with your local hospital or pharmacy for specific eligibility criteria in your area.

Visit medcan.com/covid-vaccine to pre-register.

Yes, you may pre-register even if you’re not currently eligible. If we receive a vaccine supply, appointments will only be offered to clients who meet Provincial or City of Toronto eligibility criteria.

Once we receive your information, you’ll be placed in a queue. Should Medcan receive a vaccine supply, a Medcan representative will be in touch with you to book your vaccine appointment if you meet applicable eligibility requirements at the time. Vaccine appointment booking will only begin once Medcan confirms vaccine supply.

No. Medcan does not know the size of the vaccine supply it will receive or when. For that reason, pre-registration does not guarantee you an appointment booking.

Yes. Depending on the vaccine type available, Medcan will be able to administer second doses when we open our vaccine clinic.

In the meantime, if you have had your first COVID-19 vaccine dose and are eligible for an accelerated second dose, you can rebook your second dose appointment by contacting the location where you received your first dose. Depending on which vaccine you received, you may also be able to book at another location:

  • If you received Pfizer or Moderna for your first dose, you can also book through the provincial booking system.
  • If you received a first dose of the AstraZeneca vaccine, contact the pharmacy or primary care provider where you received your first dose to book your second dose. More information will be coming out in the next few weeks about mixed dose schedules for those who cannot or do not want to receive a second dose of the AstraZeneca vaccine. At this time, people who received a first dose of the AstraZeneca vaccine cannot book an appointment for another type of vaccine.

Many hospitals are contacting people who received their first dose at hospital or pop-up clinics to book their second dose as they become eligible. Please check your email (including your junk mail folder) and the phone number you provided when you booked or received your first dose.

If you already have a second dose appointment booked, you can choose to keep your current second dose appointment. If you book a second dose appointment at a different location, please make sure to cancel the other appointment so it can be made available to someone else.

No. If Medcan receives a vaccine supply, appointments will only be offered to individuals who are on the pre-registration list and who are eligible for vaccination.

As with other insured services performed at Medcan, the COVID-19 vaccine will be funded through OHIP. Clients will not pay out of pocket.

No. Given the changing eligibility criteria and unknowns around vaccine supply, Medcan cannot communicate where a client is on the pre-registration list or how long it will be until an appointment will be available to them.

Yes. The best vaccine for you is the first one available to you. If you no longer require an appointment at Medcan, please get in touch with us at covidvaccine@medcan.com to request your removal from our pre-registration list.

The distribution of the COVID-19 vaccine is strictly controlled by the federal, provincial and local governments, who are prioritizing certain high-risk populations. Medcan is awaiting supply and direction from local health authorities.

No. The U.S. is required to distribute vaccines according to Centers for Disease Control and Prevention (CDC) and state guidelines. Medcan does not have any U.S. connections.

No. Medcan will follow the province’s eligibility criteria and direction provided by local health authorities to support the vaccine rollout

Vaccination rollout differs between regions and sub-regions. Pre-registration portals also differ depending on your assigned vaccination site and hospital network. Unfortunately, Medcan does not have information on when or where our client roster will receive their vaccine.

Medcan is unable to book vaccines as we do not have direct access to the Ontario Booking Portal for COVID-19 Vaccinations. Those eligible for vaccination can book online at www.ontario.ca/bookvaccine or by phone at 1.888.999.6488. Please note: Due to a high level of traffic, there may be longer wait times to access the system.

Medcan will follow the Province’s eligibility criteria and direction provided by local health authorities to support the vaccine rollout.

Children under the age of 18 may pre-register. Appointments will be scheduled based on eligibility at the time of appointment booking.

At this time, we have not received specific information on how or when eligible Medcan clients will receive the vaccine. Depending on your region and eligibility, you may receive more information from your local health units on vaccination rollouts in your area. We encourage you to get the first vaccine that is available to you. If you wish to pre-register for COVID-19 vaccination at Medcan, click here.

Our physicians are not expected to prescribe vaccines. For more information, please refer to ontario.ca/pharmacycovidvaccine.

There are multiple hospitals and pharmacies currently vaccinating eligible individuals. Please visit the City of Toronto website for COVID-19 vaccine clinic locations. Please be advised that eligibility and vaccine supply at each location varies. You can contact your local vaccine clinic for more information on their booking process.

COVID-19 ASYMPTOMATIC PCR TESTING

Medcan teamed up with Switch Health, a leader in COVID-19 testing, to provide fast, safe and reliable testing—including guaranteed next-day results.* You can now choose to get tested on-site at Medcan or in the comfort of your own home.

COVID-19 IgG ANTIBODY TESTING

Woman in a grey shirt places a mask on her face as a preventitive measure against COVID-19.

Curious if you were previously exposed to the virus that causes COVID-19? Include an antibody test as an add-on to your Annual Health Assessment or schedule it as a standalone appointment at Medcan.

COVID-19 RAPID ANTIGEN TESTING

In partnership with Switch Health, Medcan now offers asymptomatic Rapid Antigen testing—a quick and affordable nasal swab test that provides early detection of COVID-19 viral proteins in just 15 minutes. Include it as an add-on to your Annual Health Assessment or schedule a standalone appointment.

How we’re keeping you safe

Medcan is a proud member of the Post Promise program, which demonstrates our commitment to providing a safe and healthy environment to help prevent the spread of COVID-19. From pre-appointment screenings to social distancing protocols, important steps are being taken on-site to ensure a safe experience for our clients and staff members.

Quality air filtration

The HVAC system in our building is equipped with MERV-13 filtration—the highest commercial standard—on all of its air handling units and return air systems. The air on each floor of Medcan is replaced twice hourly at minimum, and in the next few weeks we look forward to introducing an in-duct UV disinfection system throughout the building.

As always, the health and safety of our clients and staff members remains our top priority. Here’s what we’re doing to keep you safe on-site.
valet icon Valet service is now available Monday to Friday (6:30 a.m. to 5:00 p.m.) for a flat rate of $40, and Saturday (6:30 a.m. to 3:00 p.m.) for a flat rate of $20.
mandatory mask icon Upon arrival to 150 York, please ensure that you’re wearing a mask or face covering that conceals both your nose and mouth. We ask that you pick up a new surgical mask at the Medcan valet booth (if you are driving) or at Refine by Medcan (located on the ground floor) before entering an elevator. This mask should be worn for the duration of your visit (unless you're instructed otherwise by your physician).
elevator icon There is now a 3-person limit in all elevators. There will be a managed lineup at the elevator bay.
ppe icon All Medcan staff and clinicians will wear personal protective equipment (PPE) and follow strict physical distancing protocols.
physical distancing icon Physical distancing protocols are firmly in place in our lounges, including spaced-out seating and the removal of magazines.
gym clothes icon We suggest you wear your gym clothes and running shoes to your Annual Health Assessment. You’ll be welcome to check your bag or request a locker on-site. We’ll manage this for you.
spouse icon If you’re attending your appointment with someone (e.g. your spouse), please arrange to have them meet you after your procedure—either in the 150 York lobby or at the Medcan valet booth. To ensure proper transfer of care, a staff member will escort you to meet them.
payment icon We accept all major credit and debit cards for contactless payment.

For questions or concerns relating to COVID-19, give us a call at 416.350.5900 or chat with a Medcan rep.